Privacy Policy
Last Updated: 14 November 2026
1. Who we are
Colext is operated by 00052 Pty Ltd (ABN: 81 691 559 154), trading as Colext (“Colext”, “we” or “us”). This policy explains how we handle personal information when you visit the Colext website, use the web app or a connected AI service, receive a collaboration invitation, or contact us. For privacy questions and requests, email support@colext.io.
Colext decides how to use information for its own purposes, such as managing accounts, running the service, providing support and protecting against abuse. If your organisation decides how to use personal information it submits, its own privacy notice may also apply. Where a separate agreement requires Colext to handle information solely on an organisation’s instructions, that agreement governs that processing.
2. What we collect and why
Information
How we get it and what we use it for
Account and sign-in information
You provide your first and last name, email address and password when you sign up. Our authentication provider processes your credentials. We use account identifiers, verification and session information to create and secure your account, keep you signed in, verify your email and help you recover access. You need to provide the required signup details to create an account. Colext is currently free and does not collect payment card details for the service.
Saved Contexts and searches
When you ask a connected AI to save, update or retrieve a Context, we process what it sends for that action. This can include titles, summaries, text and search terms. We store saved Contexts, together with information such as creation and update dates, so you can find and manage them later. Colext receives data sent in connection with a tool action; connecting an AI does not by itself give Colext access to your full conversation history.
Collaborations and invitations
We process collaboration titles and objectives, membership records, shared messages and other activity, and invitation addresses and status. If someone invites you, we receive your email address from that person, even if you do not have a Colext account. We use it to send and manage the invitation and check whether it can be accepted by the signed-in account.
AI connection information
If you connect ChatGPT or Claude, we process connection and authorisation records, such as the client, permissions, tokens and connection status, to recognise authorised requests, manage access and let you disconnect. Connecting an AI is optional.
Usage, diagnostics and security information
We use information about service requests and actions, such as timestamps, the feature used, whether the request came from the web app or a connector, and error and release information, to keep the service working, prevent abuse and understand which features are useful. Hosting and authentication providers may process technical connection details such as IP addresses as part of serving and protecting requests.
Support and communications
If you contact us, we receive your contact details, message and anything you choose to include. We use this to respond and handle privacy, support or abuse reports. We send service emails such as verification, password resets and invitations. If we send promotional emails, you can unsubscribe using the link in those emails.
Saved Contexts and collaboration activity can contain information about you or others, depending on what you submit. Share only what you have permission to share. Avoid including passwords, payment details or sensitive information that the task does not require. Colext does not use your content to train AI models.
We may also handle or disclose information when required by law or as legally permitted to investigate abuse, protect people or the service, or establish or defend legal claims.
3. Who can receive your information
People you collaborate with. Saved Contexts are private to your account within Colext. If you post or copy material into a collaboration, authorised members can see the shared material and activity. A collaboration owner can see the email addresses of members and people they invite to that collaboration.
AI services you connect. When a connected AI runs a Colext action, it can send us content or search terms and receive results that your account can access. Results may appear in your AI conversation. OpenAI and Anthropic handle what they receive under their applicable terms, privacy policies and settings, including any retention or model training practices. Check your provider’s settings before sending confidential material. You can disconnect in Integrations to stop future access through that connection. Disconnecting does not erase copies already received by the provider or other participants.
Service providers. We use third parties to host and operate the app, manage sign-ins and data storage, deliver account emails and invitations, handle support messages, measure usage, diagnose errors, and monitor availability. Hosting and authentication providers process the requests and account data needed to run the service. Email and support providers handle recipient addresses and message content. Analytics and diagnostics providers receive selected usage events and limited error information, as described below.
Authorities or other recipients where legally required or permitted. This can include complying with lawful requests or protecting users’ safety and legal rights.
International processing
Our primary database is hosted in Sydney, Australia. We use email services configured to process email in Tokyo, Japan, and cloud services in the United States for analytics and error reporting. Our infrastructure and email providers may also process data in other locations. If you connect an AI service, its provider may process data in other countries.
4. Cookies and analytics
The web app uses cookies to keep you signed in and complete actions you request, such as password recovery, accepting invitations and connecting an AI service. You can block cookies in your browser, but sign-in and related flows may stop working.
Colext’s product analytics are sent from its servers. Selected events can record when a feature was used and use coded account or item identifiers to count usage without sending direct identifiers such as your name or email address. These events are pseudonymous and can still be personal information. These analytics events are designed to exclude saved Context content, collaboration text, search terms and authentication tokens. We do not use the web app’s analytics to replay sessions or automatically record clicks.
5. How long we keep information and how we protect it
Archiving moves an item out of active use and keeps its data in Colext so you can restore it where that option is available. Where the web app offers permanent deletion, deleting an item removes its content from the live service. Limited deletion records may remain to prevent deleted content from being recreated, and copies may remain in backups until they expire. If you shared the content in a collaboration or sent it to a connected service, copies may still exist in those places.
To close your account, request deletion or ask for a copy of your data, email support@colext.io. If you want a copy before closure, say so in your request. Some information may need to be kept for security, legal obligations or disputes, or because it forms part of a shared record. We will explain what we can delete or provide and any applicable limits.
We use encrypted connections, require authentication for account access and check collaboration membership before granting access to shared content. Please contact us if you suspect someone has accessed your account without permission.
6. Your choices, rights and complaints
You can update your profile in account settings, manage your own saved Contexts and disconnect AI services. You can also email support@colext.io to ask how we handle your information, request access or correction, request deletion or a data extract, or make a privacy complaint. Include enough detail for us to locate the relevant records. We may ask for information to verify your identity or authority and may need to protect other people’s privacy when responding.
If you make a complaint, we will review what happened and respond with our findings or next steps. In Australia, if the Office of the Australian Information Commissioner (OAIC) can consider your complaint, you can generally contact it after raising the issue with us if you are dissatisfied with our response or have not received a response within 30 days.
Where local law provides additional rights, you can use the same email address to exercise them. Depending on the law and circumstances, these may include asking us to restrict processing, objecting to certain uses, receiving portable data, withdrawing consent where we rely on it, or complaining to your local privacy regulator.
7. Age requirements
Colext is intended for people aged 18 or older. If you believe someone under 18 has created an account or provided information to us through the service, please contact support@colext.io so we can investigate and take appropriate action.
8. Changes to this policy
We’ll post the current policy at colext.io/privacy with its effective date. If we make a material change, we’ll provide additional notice where required.